Billing and plans
Your free trial, subscribing monthly or yearly through Stripe, managing your card and invoices, and the monthly text allowance.
Causefolk has one plan with every feature, paid monthly or yearly. Payments are handled by Stripe: Causefolk never sees your card.
Where to find it
Settings → Billing. Only owners see it, and it keeps working while signups are paused, so you can always subscribe.
The Subscription card says where you stand, for example "Free trial, ends 7 November 2026", "Active, renews on…" or "Cancels on…", with a "Trial · 10 days left" badge during the trial.
Your free trial
A new organization gets a 14-day free trial with every feature and no card. Seven days before it ends a banner appears for your team, and owners get an email three days before.
If the trial ends without a subscription, "Volunteer signups are paused until you subscribe; your data is kept." The staff app becomes read-only until an owner subscribes.
Subscribe
- Open Settings → Billing.
- Choose Subscribe monthly or Subscribe yearly. The yearly card shows "2 months free" when it costs at most ten months of the monthly price.
- Stripe's secure checkout opens. Enter your card and confirm.
- You come back to Billing, and the subscription is in place at once.
Subscribing during the trial keeps the trial: "Subscribed. Your first payment is on" the day it ends.
Manage billing
Once you have subscribed, Manage billing opens Stripe's billing portal: "Update your card, see invoices or cancel."
- A failed payment: "Your last payment failed. Stripe will retry; update your card to avoid interruption." Owners get an email, and everything keeps working while Stripe retries.
- Canceling: the subscription runs to the end of the period you paid for, with a banner saying when. After that date signups pause until you subscribe again. Your data is kept.
Text messages and your allowance
Texts to volunteers (reminders, waitlist offers and your own messages) and texts to staff count against a monthly allowance, shown as "Text segments this period: 12 of 200".
- The allowance is 200 segments a month unless the Causefolk team set another for you.
- A segment is one text of up to 160 standard characters; a longer text counts as two. Causefolk texts are at most 300 characters, so at most two segments.
- For a subscriber, the month runs from the date your billing period renews. Otherwise it follows the calendar month in your time zone.
Over the allowance. Reminders and offers always go out, and the extra segments are counted. When your subscription includes billing for extra texts, they are billed per segment on your next invoice, and Billing says how many "will be billed". Messages your team writes are held to what is left of the allowance unless your subscription includes billing for the extra texts: the compose page tells you when a message does not fit.
Complimentary access
Organizations set up by the Causefolk team may have complimentary access, shown as "Complimentary" or "Complimentary until" a date. Nothing is charged. When it ends, a 14-day free trial starts, with a banner 14 days before.