Every limit, time window and allowance in Causefolk in one table, from the free trial to file sizes, so you can plan around them.
For everyone
Causefolk keeps a few limits so pages stay fast, messages stay welcome and nobody is surprised. They are all here, grouped by area; each article explains its own in context.
Where to find it
Most of these are fixed. The ones you can change say where, such as the waitlist hold time under Settings → General. A few can only be raised by the Causefolk team, such as the largest party above 10 or your text allowance.
Account and billing
What
Limit
Free trial
14 days, every feature, no card
Trial reminders
A banner 7 days before the end; an email to owners 3 days before
Complimentary access ending
A banner 14 days before, then a 14-day trial
New organizations
3 a day per person
Text allowance
200 segments a month (a text of up to 160 characters is one segment)
Programs
50 per organization, archived ones included
Shifts, signups and check-in
What
Limit
Waitlist hold time
0 to 168 hours, 24 by default; never later than 1 hour before the shift
Largest party
1 to 10 (10 by default for new organizations); up to 50 set by the Causefolk team or added by staff
Roles on a shift
Up to 12
Shift reminder
About 24 hours before the shift
Canceling
Until the shift starts
Check-in window
From 60 minutes before the start to 60 minutes after the end
Check-out
From the start to 60 minutes after the end (staff: up to 24 hours after)
"I'm here" radius
25 to 2,000 meters, 150 by default, allowing up to 100 meters for the phone's accuracy
Volunteer check-in code
6 characters, valid on its day and the next
Kiosks
5 at a time; each runs up to 24 hours; its start link works for 15 minutes
Logged hours
0.25 to 24 per entry, in quarter hours, up to a year back; 10 entries and 24 hours a day
Volunteers, applications and requirements
What
Limit
Tags
20 per volunteer, 30 characters each
Saved segments
50
Application form
50 questions, up to 3 of them file uploads
Uploaded files
10 MB each: PDF, JPEG, PNG or WebP
Approval validity
30 to 1,095 days, or never expires; a reminder 30 days before
Requirement validity
30 to 3,650 days, or never expires; a reminder 30 days before
Guardian's signing link
14 days; resent up to 3 times a day
Age under which waivers need a guardian
13 to 21, 18 by default
Background check validity
30 to 1,825 days, 365 by default
Background checks a volunteer starts
3 a day
Messages and notifications
What
Limit
A message
Subject up to 150 characters, message up to 5,000; a text up to 300 characters
Recipients
2,000 per message
Per 24 hours
50 messages; 300 different people on a trial, 5,000 with a subscription
Scheduling
Up to 30 days ahead
Templates
25
Automation notes
500 characters
Devices with notifications on
20 per account
Sign-in code
6 characters, expires in 1 hour
Staff text verification code
Expires in 10 minutes
Branding, data and integrations
What
Limit
Logo
JPEG, PNG or WebP, up to 2 MB
Opportunity image
JPEG, PNG or WebP, up to 5 MB
Data exports
3 every 30 days, one at a time; links work 7 days, each file link 10 minutes
Deleting the organization
14 days after the request; a reminder 2 days before
Volunteer's own data download
5 a day
API keys
5 active; 600 requests an hour each
Webhook endpoints
5; test events and redeliveries 10 an hour each; deliveries kept 30 days
Webhook and CRM retries
After 1, 5, 30 and 120 minutes; paused after 20 failures in a row
CRM Test connection
10 an hour
CRM Sync all
Volunteers and their hours from the last 365 days
For volunteers
What
Limit
Calendar link
Every confirmed shift, plus those that ended in the last 90 days