Emails and texts Causefolk sends

Causefolk sends emails for you and for itself. This page lists them all, by the subject line people see. Words in brackets are filled in, such as [opportunity] for the opportunity's name.

Where to find it

You don't set these up: they go out on their own. What you control:

• Volunteers' emails use your branding and, once it is verified, your sending domain (Settings → Email). They are in English or Spanish, each volunteer's language.
• Staff notifications: each person chooses instant, daily or text under Settings → Notifications.
• Automations (Settings → Automations): the four marked "automation" below are off until an owner turns them on.

Volunteers: signups and shifts

Subject	When
You're signed up: [opportunity]	A signup is confirmed, by the volunteer or by staff.
You're on the waitlist: [opportunity]	A volunteer joins a full shift's waitlist.
A spot opened up for you: [opportunity]	A spot is held for the first person on the waitlist, with the time to claim it by.
A spot opened up: [opportunity]	A waitlisted volunteer is moved straight into a spot (when the hold time is 0).
The spot went to the next volunteer: [opportunity]	A held spot was not claimed in time. "Your held spot was not claimed" when nobody else was waiting.
Reminder: [opportunity] starts soon	About 24 hours before each confirmed shift.
Signup canceled: [opportunity]	A signup is canceled, by the volunteer or by staff.
Shift time changed / Shift location changed: [opportunity]	Staff change the time or the place of a shift someone is signed up for.
Shift canceled: [opportunity]	Staff cancel a shift.
You've joined a series / You've left a series: [opportunity]	A volunteer joins or leaves a repeating shift. "You were removed from a series" when staff remove them.
Texts from [organization]	A public form saved a mobile number with the volunteer's email.

Volunteers: applications, requirements and hours

Subject	When
Your application to volunteer with [organization]	An application, renewal or re-application is received.
You're approved to volunteer with [organization]	Staff approve or renew it.
About your application to [organization]	Staff decline it.
Renew your approval with [organization] before [date]	30 days before an approval expires.
Your approval with [organization] has expired	The day it expires.
Your background check is clear	Checkr reports a clear check.
[first name] needs your signature to volunteer with [organization]	To a minor's guardian, to sign a waiver.
Your guardian signed: [waiver]	The guardian signed.
Verified: [requirement] / About the document you uploaded for [requirement]	Staff verify or decline an uploaded certification.
Renew [requirement] before [date] / [requirement] has expired	30 days before a requirement expires, then when it does.
Please complete [requirement] again	A new version must be signed again, or staff asked.
[organization] now asks for [requirement]	A new requirement applies to someone already signed up.
[hours] approved for [opportunity] / About the hours you logged for [opportunity]	Staff approve or decline hours a volunteer logged.

Volunteers: from the organization

Subject	When
Your organization's own subject	A message your team sends or schedules.
Thank you for your first shift with [organization]	Automation: the morning after a first shift.
[hours] hours with [organization]!	Automation: at 10, 25, 50, 100, 250, 500 and 1,000 hours.
[years] years with [organization]	Automation: around the anniversary of the first shift.
We miss you at [organization]	Automation: after 3, 6 or 12 months without activity.

Staff and owners

Subject	Who	When
New signup, Cancellation, Waitlist spot filled, Joined or Left the series, New application, Background check completed, [name] logged [hours], Certification to verify, Deletion request	Each staff member who chose instant	As it happens.
Daily summary for [organization]	Members who chose daily	8:00 AM in your time zone.
Attendance to record: [number] shifts	Members, per their choice	8:00 AM, for ended shifts with attendance missing.
[name] applied to volunteer with [organization]	Your contact email	A new application.
You're invited to manage volunteers for [organization]	The person invited	A staff invitation.
Your message was not sent	The author	A scheduled message could not go out.
A webhook endpoint was paused / Your Salesforce (or Bloomerang) connection was paused	Owners	After 20 failures in a row.
Welcome to Causefolk: [organization] is ready; Your Causefolk trial for [organization] ends on [date]; Your Causefolk trial for [organization] has ended; Payment failed for [organization] on Causefolk	Owners	Billing events.
Your data export for [organization] is ready (or could not be completed)	The owner who asked	An export finishes.
[organization] will be deleted on [date]; Reminder…; has been deleted	Owners	A deletion is scheduled, 2 days before, and when done.
[network] invited [organization] to join its network; [organization] joined [network]; was added to the [network] network	Owners, or the network's admins for a join	Network invitations and changes.
You're invited to the [network] network on Causefolk	The person invited	A network member invitation.

Texts

Text	Who	When
"[organization]: reminder, [opportunity] [time]"	Volunteers who agreed to texts	With the reminder email.
"[organization]: a spot opened for [opportunity]… Claim by [time]"	The same	With the held-spot email.
"[organization]: [message] Reply STOP to opt out"	Volunteers whose consent covers messages	A message your team sends with a text.
Instant notices and the attendance reminder	Staff who chose text and verified their number	As the emails above.
Your verification code	A staff member adding their number	It expires in 10 minutes.
Replies to STOP, START and HELP	Anyone who texts them	At once.

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